FD Triage

Urgent email becomes one Google Chat card per thread — a short summary of what the message actually asks for, with the actions built into the card.

What it does

• Watches your own inbox and cards the threads that need a person.
• Updates the same card in place as the thread moves, instead of stacking notifications.
• Resolve, snooze, escalate, draft a reply, or hand it to a colleague — from the card.

Getting it

1. Open Google Chat.
2. Click New chat and type FD Triage.
3. Pick it and send it any message.

It never sends mail on your behalf — every reply action stages a draft in your own mailbox. And it reads only the inbox of the person who installed it: nobody else's mail is routed to you, and yours is never routed to anyone else.